FAQ

What types of cleaning services do you offer?

We offer residential and commercial cleaning services, including standard cleaning, deep cleaning, Airbnb, move-in/move-out cleanings.

Do you offer weekly (or ongoing) cleaning contracts?

Yes! We provide weekly, biweekly and custom ongoing cleaning contracts tailored to your personal or business needs.

Do you offer eco-friendly cleaning options?

Absolutely. We offer eco-friendly cleaning solutions upon request. Please contact us for more details.

Pricing & Scheduling

Do you offer free estimates?

Yes, we provide free estimates and quotes following a walkthrough of your space.

What is your cancellation policy?

We kindly ask for at least 48 hours’ notice for cancellations. Last-minute cancellations may be subject to a fee.

How far in advance should I book a cleaning service?

We recommend booking at least 3–5 days in advance to ensure availability, especially for first-time or deep cleanings.

What is your availability?

Our availability varies based on location and demand. Please contact us to check open dates or to schedule recurring cleanings.

What is your payment policy?

Payment is due at the time of service. We accept Zelle, Apple Pay, Cash APP and Cash payments. 

How long have you been in business?

We’ve proudly served our community since 2024.

Are you insured and bonded?

Yes, we are fully insured and bonded for your peace of mind.

How do you handle customer complaints?

We take customer satisfaction seriously. If you’re ever unhappy with our service, please contact us within 24 hours and we’ll work to resolve the issue promptly.

What is your process for addressing damages?

In the rare event of damage, we assess the situation immediately, take responsibility, and handle it in accordance with our insurance and service policies.

What is the best way to contact you?

You can reach us via phone, email, or through our website contact form. We aim to respond within 24 hours.

What are your business hours?

Our business office hours are 6am-7pm. Our cleaning ours vary based on availability which may include AM or PM hours.

How do I prepare for your arrival?

Please ensure pets are secured, personal items are put away, and access is provided to the areas being cleaned. If you have special instructions, let us know in advance.